Not able to connect to online play

I can't seem to connect to online. I'm on XBOX One and can't seem to connect to online even though I am connected to XBOX Live. I don't know how to fix my problem because it says to go to the EA website to trouble shoot but nothing works. Is anyone else encountering the same problem or has anyone found a solution? Any news is appreciated.

Update: just checked and I am in a queue for a game!