I just got banned in BF6 (update)

Update (editing post #2): game refunded.
I will just continue to play on Xbox instead of PC to avoid any unknown issues. So far no problems. Game is fun, having a blast playing with my son, brother-in-law, old man, and friends.
Update (editing post) I am including helping context in which has been provided by me and other players from EA forums, where screenshots have been provided to help players in similar situations.
Currently EA is investigating the lack of option to be able to submit an appeal through your logged in account. The only way to do so is by “continue as guest”. If your account has been compromised, you will need to submit a “compromised account” case, but if you have a ban, EA Advisors will not help you. Instead you will be redirected to go through The appeal process with TOS.
Even if your penalty history shows none, make sure to download your EA data, look at your activity log, and check your ban type. Once you submit your appeal case, they will tell you their findings, which will then appear on your penalty history.
In my situation, my activity log showed logins from a different state I do not live in, and I provided my driver's license to show proof of my residency. Because of this, my case has been transferred, and my penalty page now shows none, as it initially did before my appeal.
It looks like we are heading in the right direction. To avoid trolls from continuing to hijack this post, I have opened my profile from friends only to the public. It shows screen time, but I have not physically played it. Under my friends list, I have my children that I play with who have similar names as mine. No, I am not a Cronos user. I’m not a cheater; I was hacked.
What I have on computer:
Steam, and steam games.
Xbox app
Xbox elite controller command center
Asus armory crate (motherboard)
NXZT command center (RGB Kraken cooler)
CORSAIR command center (RGB lighting)
Razer command center (RGB keyboard and mouse)
Nvidia control center
Google chrome
Original post below:
Preordered the Phantom Edition on Steam, logged in for the very first time, and was given the "Your account has been disabled
Activity on this account has violated EA's User Agreement. We've permanently blocked access to this product." There is no customer service phone number, no live chat, nothing. I spent over $100 playing "0" minutes. I downloaded my data to try to figure out the reason for the "competitive advantage." I submitted a "case," and no response came back. I checked penalties, none, and checked cases, none. What kind of nonsense is this?
If you have X, join my threads/posts/replies and reply with your experiences. My posts are starting to get traction and currently have over 2k impressions.I am including Vince Zampella, EA, EAhelp, Battlefield, Battlefield Community, and other major channels.
https://x.com/vizmai0r/status/1978165867910168710?s=46