EAs automated system banned me forever for complaining about hackers in my match, the AI hyperfocused on me calling them chinese due to their abnormal ping and characters in their name and assumed I was being racist. Now I cannot play any EA game I own, 14 years down the drain due to EA's terrible customer support.
honestly its soo wrong that they ban your entire account, all games and all future purchases, it's quite possibly the most insane thing I've ever seen in gaming tbh. 100% makes you want to buy a console and go disc, and they are even ending that now... 1 year, 10 years, 20 years, all it will take it one unacceptable move on your part for them to ban your life account.