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Black screen / game crash

ekimeister · 31 Jul 2026 at 17:16 · permalink

Hi. Here’s the problem: after five minutes or five hours of active gameplay, the game crashes to a black screen—my graphics card drivers fail. I’ve attached the minidumps. What’s going on? I haven't been able to play your game for a month now. Config: cpu - 7800x3d, gpu - RX 7900XT, ram - 32gb.

UrumaShu · 31 Jul 2026 at 17:27 · permalink

Bios update, cpu chipset drivers, or stable gpu drivers is where most of my friends fixed this, GL

ekimeister · 31 Jul 2026 at 17:30 · permalink

Bios update, cpu chipset drivers, or stable gpu drivers is where most of my friends fixed this, GL
I’ve already tried updating both the BIOS and the drivers. Nothing helps. It looks like I’ll have to return it. It’s a shame, though — I liked the game.

UrumaShu · 31 Jul 2026 at 17:43 · permalink

Bios update, cpu chipset drivers, or stable gpu drivers is where most of my friends fixed this, GL
I’ve already tried updating both the BIOS and the drivers. Nothing helps. It looks like I’ll have to return it. It’s a shame, though — I liked the game.
Maybe try a older adrenaline driver? Also something that might help, in your bf6 folder there is a ea anti cheat.exe try to repair it might help ya? Ive had 6 friends that had to do all this trouble shooting to stop crashing only on bf6.
Does it give you any errors when the crash happens?
Maybe try in cmd as admin run sfc /scannow and press enter let it find any errors.
In steam library rt click bf6 /properties and then validate files.
Any time u change drivers or game updates good thing to try is find- appdata/local/bf6/cache/ delete what’s in here. Sucks having crashes and bf6 devs should have fixes but day we live in I dont like waiting for fixes so alot of these troubleshooting methods have helped my friends. GL and hope these will help , if not ask ea dev /support maybe ask them for help?
Bf6 is fun but lots of random issues/bugs

ekimeister · 31 Jul 2026 at 17:45 · permalink

I’ve already tried updating both the BIOS and the drivers. Nothing helps. It looks like I’ll have to return it. It’s a shame, though — I liked the game.
Maybe try a older adrenaline driver? Also something that might help, in your bf6 folder there is a ea anti cheat.exe try to repair it might help ya? Ive had 6 friends that had to do all this trouble shooting to stop crashing only on bf6.
Does it give you any errors when the crash happens?
Maybe try in cmd as admin run sfc/ scannow and press enter let it find any errors.
In steam library rt click bf6 /properties and then validate files.
Any time u change drivers or game updates good thing to try is find- appdata/local/bf6/cache/ delete what’s in here. Sucks having crashes and bf6 devs should have fixes but day we live in I dont like waiting for fixes so alot of these troubleshooting methods have helped my friends. GL and hope these will help , if not ask ea dev /support maybe ask them for help?
Bf6 is fun but lots of random issues/bugs
I've already done all this.

UrumaShu · 31 Jul 2026 at 17:54 · permalink

Maybe try a older adrenaline driver? Also something that might help, in your bf6 folder there is a ea anti cheat.exe try to repair it might help ya? Ive had 6 friends that had to do all this trouble shooting to stop crashing only on bf6.
Does it give you any errors when the crash happens?
Maybe try in cmd as admin run sfc/ scannow and press enter let it find any errors.
In steam library rt click bf6 /properties and then validate files.
Any time u change drivers or game updates good thing to try is find- appdata/local/bf6/cache/ delete what’s in here. Sucks having crashes and bf6 devs should have fixes but day we live in I dont like waiting for fixes so alot of these troubleshooting methods have helped my friends. GL and hope these will help , if not ask ea dev /support maybe ask them for help?
Bf6 is fun but lots of random issues/bugs
I've already done all this.
Well idk man , sucks hope someone else can help ya . Only other thing i can think of is using DDU in safe mode without internet connection to delete gpu drivers then reinstall whichever amd driver is most stable?

Timohah · 31 Jul 2026 at 17:56 · permalink

update chipset driver direct from AMD and not your motherboard support page.....if you have tried it do it.....

ekimeister · 31 Jul 2026 at 17:58 · permalink

I've already done all this.
Well idk man , sucks hope someone else can help ya . Only other thing i can think of is using DDU in safe mode without internet connection to delete gpu drivers then reinstall whichever amd driver is most stable?
I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.

ekimeister · 31 Jul 2026 at 18:00 · permalink

update chipset driver direct from AMD and not your motherboard support page.....if you have tried it do it.....
update chipset driver direct from AMD and not your motherboard support page.....if you have tried it do it.....
I already updated from the AMD page

UrumaShu · 31 Jul 2026 at 18:01 · permalink

Well idk man , sucks hope someone else can help ya . Only other thing i can think of is using DDU in safe mode without internet connection to delete gpu drivers then reinstall whichever amd driver is most stable?
I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.
You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also

ekimeister · 31 Jul 2026 at 18:02 · permalink

I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.
You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also
They won't solve anything. But thanks

ekimeister · 31 Jul 2026 at 20:52 · permalink

I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.
You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also
Bro, bro. I was mistaken about getting a BSOD. However, the game was crashing to a black screen. The graphics card driver was also failing, forcing me to reinstall it.

UrumaShu · 31 Jul 2026 at 21:20 · permalink

You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also
Bro, bro. I was mistaken about getting a BSOD. However, the game was crashing to a black screen. The graphics card driver was also failing, forcing me to reinstall it.
I've seen in other post that people had luck with that problem by using older driver, 26.3.1 or 25.9.2
I use nvidia 5080, so Maybe some1 with amd gpu can recommend better.GL

ellr16 · 31 Jul 2026 at 21:28 · permalink

This games major updates are always followed by constant crashes for like a month for me and has been the case for a long time now, literally the only way to fix it is roll back drivers but that doesnt always work
unironically rare instance of its not being the drivers fault