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Black screen / game crash

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ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 17:16 #1

Hi. Here’s the problem: after five minutes or five hours of active gameplay, the game crashes to a black screen—my graphics card drivers fail. I’ve attached the minidumps. What’s going on? I haven't been able to play your game for a month now. Config: cpu - 7800x3d, gpu - RX 7900XT, ram - 32gb.

ekimeister - Old guard
Jaymod days. Still here.

UrumaShu
Engineer
Members
43 posts 7 Mar 2023 joined
31 Jul 2026 at 17:27 #2

Bios update, cpu chipset drivers, or stable gpu drivers is where most of my friends fixed this, GL

UrumaShu - Old guard
Jaymod days. Still here.

ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 17:30 #3

Bios update, cpu chipset drivers, or stable gpu drivers is where most of my friends fixed this, GL
I’ve already tried updating both the BIOS and the drivers. Nothing helps. It looks like I’ll have to return it. It’s a shame, though — I liked the game.

ekimeister - Old guard
Jaymod days. Still here.

UrumaShu
Engineer
Members
43 posts 7 Mar 2023 joined
31 Jul 2026 at 17:43 #4

Bios update, cpu chipset drivers, or stable gpu drivers is where most of my friends fixed this, GL
I’ve already tried updating both the BIOS and the drivers. Nothing helps. It looks like I’ll have to return it. It’s a shame, though — I liked the game.
Maybe try a older adrenaline driver? Also something that might help, in your bf6 folder there is a ea anti cheat.exe try to repair it might help ya? Ive had 6 friends that had to do all this trouble shooting to stop crashing only on bf6.
Does it give you any errors when the crash happens?
Maybe try in cmd as admin run sfc /scannow and press enter let it find any errors.
In steam library rt click bf6 /properties and then validate files.
Any time u change drivers or game updates good thing to try is find- appdata/local/bf6/cache/ delete what’s in here. Sucks having crashes and bf6 devs should have fixes but day we live in I dont like waiting for fixes so alot of these troubleshooting methods have helped my friends. GL and hope these will help , if not ask ea dev /support maybe ask them for help?
Bf6 is fun but lots of random issues/bugs

UrumaShu - Old guard
Jaymod days. Still here.

ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 17:45 #5

I’ve already tried updating both the BIOS and the drivers. Nothing helps. It looks like I’ll have to return it. It’s a shame, though — I liked the game.
Maybe try a older adrenaline driver? Also something that might help, in your bf6 folder there is a ea anti cheat.exe try to repair it might help ya? Ive had 6 friends that had to do all this trouble shooting to stop crashing only on bf6.
Does it give you any errors when the crash happens?
Maybe try in cmd as admin run sfc/ scannow and press enter let it find any errors.
In steam library rt click bf6 /properties and then validate files.
Any time u change drivers or game updates good thing to try is find- appdata/local/bf6/cache/ delete what’s in here. Sucks having crashes and bf6 devs should have fixes but day we live in I dont like waiting for fixes so alot of these troubleshooting methods have helped my friends. GL and hope these will help , if not ask ea dev /support maybe ask them for help?
Bf6 is fun but lots of random issues/bugs
I've already done all this.

ekimeister - Old guard
Jaymod days. Still here.

UrumaShu
Engineer
Members
43 posts 7 Mar 2023 joined
31 Jul 2026 at 17:54 #6

Maybe try a older adrenaline driver? Also something that might help, in your bf6 folder there is a ea anti cheat.exe try to repair it might help ya? Ive had 6 friends that had to do all this trouble shooting to stop crashing only on bf6.
Does it give you any errors when the crash happens?
Maybe try in cmd as admin run sfc/ scannow and press enter let it find any errors.
In steam library rt click bf6 /properties and then validate files.
Any time u change drivers or game updates good thing to try is find- appdata/local/bf6/cache/ delete what’s in here. Sucks having crashes and bf6 devs should have fixes but day we live in I dont like waiting for fixes so alot of these troubleshooting methods have helped my friends. GL and hope these will help , if not ask ea dev /support maybe ask them for help?
Bf6 is fun but lots of random issues/bugs
I've already done all this.
Well idk man , sucks hope someone else can help ya . Only other thing i can think of is using DDU in safe mode without internet connection to delete gpu drivers then reinstall whichever amd driver is most stable?

UrumaShu - Old guard
Jaymod days. Still here.

Timohah
Squad Lead
Members
76 posts 27 Jun 2021 joined
31 Jul 2026 at 17:56 #7

update chipset driver direct from AMD and not your motherboard support page.....if you have tried it do it.....

Timohah - BF64s
PTFO or mute.

ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 17:58 #8

I've already done all this.
Well idk man , sucks hope someone else can help ya . Only other thing i can think of is using DDU in safe mode without internet connection to delete gpu drivers then reinstall whichever amd driver is most stable?
I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.

ekimeister - Old guard
Jaymod days. Still here.

ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 18:00 #9

update chipset driver direct from AMD and not your motherboard support page.....if you have tried it do it.....
update chipset driver direct from AMD and not your motherboard support page.....if you have tried it do it.....
I already updated from the AMD page

ekimeister - Old guard
Jaymod days. Still here.

UrumaShu
Engineer
Members
43 posts 7 Mar 2023 joined
31 Jul 2026 at 18:01 #10

Well idk man , sucks hope someone else can help ya . Only other thing i can think of is using DDU in safe mode without internet connection to delete gpu drivers then reinstall whichever amd driver is most stable?
I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.
You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also

UrumaShu - Old guard
Jaymod days. Still here.

ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 18:02 #11

I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.
You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also
They won't solve anything. But thanks

ekimeister - Old guard
Jaymod days. Still here.

ekimeister
Rifleman
Members
12 posts 28 Jun 2024 joined
31 Jul 2026 at 20:52 #12

I’ve already uninstalled the drivers using DDU and reinstalled them. I even replaced my processor, motherboard, and power supply. I thought the problem was with my PC, but I’ve confirmed that the game itself is broken. I don't know what else might help. I'm just waiting for customer support in this thread.
You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also
Bro, bro. I was mistaken about getting a BSOD. However, the game was crashing to a black screen. The graphics card driver was also failing, forcing me to reinstall it.

ekimeister - Old guard
Jaymod days. Still here.

UrumaShu
Engineer
Members
43 posts 7 Mar 2023 joined
31 Jul 2026 at 21:20 #13

You will have to go to ea/support for that. This is just a forum, maybe ea dev will see this and direct ya better . Also what Smokerob79 recommended also
Bro, bro. I was mistaken about getting a BSOD. However, the game was crashing to a black screen. The graphics card driver was also failing, forcing me to reinstall it.
I've seen in other post that people had luck with that problem by using older driver, 26.3.1 or 25.9.2
I use nvidia 5080, so Maybe some1 with amd gpu can recommend better.GL

UrumaShu - Old guard
Jaymod days. Still here.

ellr16
Boot Camp
Members
11 posts 9 Jul 2024 joined
31 Jul 2026 at 21:28 #14

This games major updates are always followed by constant crashes for like a month for me and has been the case for a long time now, literally the only way to fix it is roll back drivers but that doesnt always work
unironically rare instance of its not being the drivers fault

ellr16 - ET / smokes
Utility first.

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